1. Parties
This site and the Brand Protection programme are operated by 78 OVER 37 LIMITED. References to "we", "our" and "us" mean 78 OVER 37 LIMITED. References to "you" mean the person or entity using the site or commissioning a programme.
2. Use of the website
You may use this website for the lawful purpose of evaluating and commissioning our services. You agree not to disrupt the website, scrape its content for republication without permission, or use it to plan, support or facilitate any unlawful activity.
3. The programme
3.1 Statement of work
A Brand Protection programme is governed by these terms together with a written statement of work, master services agreement or similar document we issue and you sign. The programme-specific document prevails in case of conflict with these terms.
3.2 What we will do
Perform the brand-protection work agreed in the statement of work, monitor the agreed channels, capture forensic evidence, conduct parallel outreach to relevant infrastructure providers, prepare UDRP/URS-ready and counsel-ready evidence packs as needed, and provide regular reporting.
3.3 What we will not do
No unauthorised access, no denial-of-service, no fabrication of evidence, no fraudulent abuse complaints, no manipulation of review or backlink networks, no actions in violation of the law in jurisdictions where we operate or where targeted infrastructure is located. We will not represent both sides of a brand dispute.
3.4 No outcome guarantee
While the programme maintains a high closure rate against compliant infrastructure, some hosts, registrars, marketplaces and platforms are unresponsive or based in jurisdictions hostile to abuse complaints. Statistics quoted on the website (median takedown time, closure rate, etc.) are operational averages and not contractual guarantees applicable to any specific case.
4. Your obligations
You confirm that: (a) you are authorised to act for the brands and trademarks asserted; (b) information you provide is accurate to the best of your knowledge; (c) you will not use the programme to suppress lawful speech, journalism, research or commercial competition; (d) you will keep credentials, case identifiers and shared evidence confidential.
5. Fees and payment
Programme fees are set out in the statement of work, typically as a monthly retainer scaled to scope. UDRP/URS filing fees, counsel fees, marketplace test-purchase costs and similar pass-through costs are billed separately. Late payment may pause active casework after written notice.
6. Confidentiality
We treat your engagement and case files as confidential, subject to disclosures necessary to file abuse complaints and dispute filings or to comply with law. You agree to treat our reports, methods and pricing as confidential.
7. Intellectual property
Website content is owned by 78 OVER 37 LIMITED. Reports we deliver carry an internal-use licence for the protection of the brands identified in the engagement; resale or rebranding to third parties is not permitted without written consent.
8. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with these terms or the programme is limited to fees actually paid by you to us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special or exemplary damages — including lost profits, lost goodwill, lost data or business interruption. Mandatory liability that cannot be excluded under applicable law (such as fraud or wilful misconduct) is unaffected.
9. Termination
Either party may terminate the programme on the notice period set out in the statement of work, or for material unremedied breach. Termination does not affect rights and obligations accrued before termination.
10. Changes to the terms
Material changes will be posted here with a new "last updated" date. For active programmes we will notify the named programme contact when changes affect them.
11. Governing law
These terms are governed by the law of the jurisdiction stated in the relevant statement of work; if none is stated, by the law of England and Wales, with the courts of that jurisdiction having non-exclusive jurisdiction. Mandatory consumer-protection rights in your country of residence are unaffected.
12. Contact
For questions about these terms, contact support@overload.su or message @OverSupBot.